
By Lt. Josh Kyle
My chief was livid and put the training section on notice. Over the
last couple of years training injuries at the Riley County Police
Department had been on the rise and recently a sergeant had reported
an injury to his knee after a defensive tactics (DT) class. The
message was clear – if the sergeant’s knee was seriously injured
then draconian actions were going to be taken; including the
possibility of terminating the entire defensive tactics program.
Later that morning the chief stopped me again and gave me the bad
news. The sergeant’s knee was indeed seriously injured and it was
the direct result of DT training. The training section had until
mid-afternoon to prepare for a meeting where all options would be on
the table.
For some time now I suspected that takedown moves were getting
officers (and possibly) suspects injured both in training and in the
field. In fact several months earlier I myself had received a
serious concussion during scenario training after a takedown move
was applied while I was pretending to be a suspect. At the time of
my injury the culprit was thought to be a lack of proper safety
equipment. I ordered the equipment, made certain it was used during
training and moved on – lesson learned. However, those of us in
training could no longer ignore that training injuries were
persisting and they were costing us money, lost time and serious
injuries to our employees.
Going into a high-stakes meeting without information was a recipe
for disaster. I could not walk into this meeting with excuses and
guesswork. I had to take an honest look at our DT program. I had to
get the hard facts.
Step 1: Internal Injury reports.
My first stop was the Human Resources (HR) section where I received
a report of all employee injuries over the last eighteen months. I
combed through the data and recorded those injuries associated with
physical force for both training and in the field (Figure 1). The
information did not look good; it told me that almost as many
officers were injured in DT training as were injured in the field.
Also to my surprise a significant number of officers reported
injuries while chasing suspects on foot. This data confirmed similar
information found in a case study by the FBI, which among other
things stated that foot pursuits were a high-risk endeavor for
police officers (Violent Encounters, 2006).
Injuries come in different shape and sizes. We also needed to
determine the seriousness of the injuries incurred. In Figure 2 red
is bad. Red means the employee had to receive medical treatment for
their injuries. I couldn’t ignore the fact that training injuries
were significantly more severe than injuries in the field.
Conclusion: Not only were our employees being injured in training;
the training injuries were more serious. On a side note, I also
found that though a relatively high number of injuries were
associated with foot pursuits; almost all of these injuries did not
require treatment.
The training section had previously conducted internal (more on that
later) and external research to determine the types of resistance
commonly faced by officers (In the Line of Fire: Violence Against
Law Enforcement, 1997). The research showed that suspect resistance
is highly stable. Suspects seem to consistently choose five forms of
resistance against officers (Killed in the Line of Duty, 1992). They
are:
• The suspect is standing and refuses to put his arms behind his
back or otherwise resists the officer by pulling away or running.
• The suspect is face down on the ground with arms tucked under his
torso and refusing to surrender them for handcuffing.
• The suspect is outright assaulting the officer.
• The suspect is in handcuffs and refusing to move or otherwise
resisting the officer.
• The suspect is attempting to take the officer’s weapon.
The astute reader will recognize that there are many other forms of
suspect resistance, but my research showed that these five forms of
resistance were the most common and stable across time. The training
staff therefore deliberately chose to focus DT training around these
five areas. In fact we call them “The Big Five”. So for the purposes
of injury analysis I wanted an answer to the million dollar
question, “What form of resistance were the officers working on when
they got injured?” Figure 3 revealed that of the 10 officers injured
in DT training, 6 of them were injured while dealing with “suspect
standing” resistance. This form of resistance is countered by RCPD
officers through takedown moves. My suspicions were confirmed;
takedown moves accounted for the majority of injures during the
period under review. I now wanted to look at injuries in the field
for both suspects and officers. Fortunately I had been compiling
internal use of force data for some time and was able to quickly
determine that suspects were most commonly injured during the act of
being taken to the ground. I attempted to compile officer injury
data but the number of officer injuries reported in the use of force
reports did not correlate with injuries reported to HR. I was
further frustrated because unlike the DT injury reports, the injury
reports from force in the field lacked detail. Often the officer
simply reported “injured while making arrest”. I did glean one fact
from the injuries listed in the use of force reports; the majority
of officers were injured while using non-department trained
techniques. This was a hint that officers in the field were not
using the DT training. A fact that became more apparent as I turned
my focus of research to our internal use of force reports.
Step 2: Use of Force Report Analysis
With the chief wanting a meeting in a few hours I did not have the
time to go through hundreds of force applications to determine
effectiveness. Fortunately this work had already been completed on
an annual basis and I was familiar with the data. The first thing I
noticed is that although the number of use of force reports we filed
each year was relatively stable, our applications of force were
dropping steadily since 2009. This coincided with our adoption of
Tasers. Our Taser program was slowly evolving with about a fourth of
our officers equipped with them. However, assuming that Tasers were
reducing force applications was guesswork so I needed to dive deeper
into the data.
My first objective was to look at the frequency of techniques used
in the field. Figure 5 is a redacted version of the data. However it
clearly shows that the top two techniques used by RCPD officers to
counter resistance were Strength and Tackling-Grounding. It should
be noted that these two techniques accounted for the overwhelming
majority of techniques used, they were used to counter “standing
resistance” and both of these techniques are not trained by the
RCPD. In other words, under stress our officers were not relying on
training, but falling back to instincts or prior experiences such as
sports (e.g. football or wrestling). The techniques designed to
counter standing resistance such as the Straight Armbar Takedown are
found much further down on the list indicating that they were not
used by the officers frequently. I also noticed that the Taser and
Pepperspray (OC) were the most frequently used Department trained
techniques. It appeared that officers were relying heavily on
intermediate weapons rather than going hands on. However an equally
important issue is whether or not these techniques were effective.
Figure 6 revealed to me that officers were not very effective when
they used physical strength. However, they were quite successful at
getting suspects on the ground without using trained techniques. I
also noted that Department trained techniques designed to get a
suspect on the ground had a dubious track record. Additionally when
officers fired Taser probes, they were effective only 2/3rds of the
time, but there was a significant deterrence factor with Tasers
because suspects often surrendered when confronted with a Taser. The
poster child for use of force options appeared to be OC spray. OC
was used frequently by officers and maintained a reasonable
effectiveness rate. When I compared this information to that of past
years I discovered that OC’s effectiveness was remarkably stable
across the years. My takeaway from all this information was that
officers and suspects (including role-players) were being hurt in
training and in the field while forcibly going to the ground.
Furthermore,
officers were not using Department trained hands on techniques and
when they did the techniques were not successful. Instead officers
were relying heavily on improvised techniques or brute force and
Intermediate weapons. The brute force had to change, but the success
rate of tackling-grounding could not be ignored. In short, officers
were good at getting suspects on the ground without any help from
the training staff. The only problem then with improvised grounding
techniques was the risk of injury they posed. I was able to glean
quite a bit of information from our internal sources. However this
information only represented one police department and much of the
data involved only a few events which prevented it from standing up
to intense analysis. I now needed to point my research outside the
Department.
Step 3: External force analysis.
Fortunately for the training staff two reports had just been
published by the National Institute of Justice. The first report
focused on the safety of Electronic Control Devices (NIJ Special
Report: Study of Deaths Following Electro Muscular Disruption,
2011). The NIJ put together a panel of experts who reviewed the
medical research into Electronic Control Devices (ECDs) and
conclusively determined that there was no significant medical
evidence to indicate that the use of ECDs result in cardiac death
and that this conclusion held true when looking at actual
application data in the field. NIJ’s second report was even more of
a goldmine (NIJ Research in Brief: Police Use of Force, Tasers and
Other Less-Lethal Weapons, 2011). In the largest use of force study
to date, the use of force reports from twelve metropolitan agencies
were examined. This netted between 24-25,000 use of force reports.
The conclusion? ECDs and OC are safe and effective; far safer than
physical control. When compared side by side OC was slightly safer
for suspects, but not by much. However, OC was not nearly as safe
for officers when compared to ECDs. Put together the NIJ reports
gave us the confidence we needed to report to the chief that our
Taser program should be expanded.
Meeting with the chief:
Our research resulted in a three pronged argument.
1. Our officers are getting injured in training and in the field
when taking suspects to the ground after facing standing resistance.
Suspects are also getting injured.
2. Officers are not using Department trained techniques to ground
suspects. When trained techniques are used they have a dubious
effectiveness rate. Officers are very effective at getting suspects
on the ground without official training.
3. We now have authoritative evidence that Tasers are safe and
effective for all parties, safer than any other means of control
with OC being a close second.
We finished our presentation by recommending that our Taser program
expand to include all officers and that all officers be trained to
use their Tasers or OC to ground suspects. The chief concurred.
The Devil is in the Details
Our DT program had survived and our Taser program greatly expanded
through the use of evidence based arguments. But I was still unclear
precisely what to teach our officers. After speaking with force
experts from other agencies who warned against Taser over use and
dependence (Taser: An officer's weapon of choice, 2011), I concluded
that our force sequence should look something like this:
A. The officer advises the suspect that he is under arrest and
attempts to verbally de-escalate the situation.
B. If unsuccessful the officer will move in and attempt a department
trained control technique which does not involve grounding the
suspect. Note: this step is skipped if the officer reasonably
perceives that physical control will likely fail (e.g. aggressive
suspect, size disparity or suspect has a past history of violence).
C. If the control technique is unsuccessful the officer will
disengage while getting out their Taser or OC and order the suspect
to the ground.
D. If the suspect refuses to get on the ground the officer will then
deploy their Taser (or OC if a Taser is unavailable).
The point is that we were no longer teaching our officers to
physically fight with suspects, but instead to disengage and use
intermediate weapons. We recognize that the above model is
simplistic and will not cover all situations, but it serves as a
lower risk option for both officers and suspects when engaged in
standing resistance and this model can be supported with extensive
evidence. As an agency we fully recognized that our Taser usage
would likely increase dramatically and we owed it to our governing
board and the public to inform them of this change. A presentation
was made at a public meeting of our governing board, this
presentation then resulted in follow up press coverage (Police urged
to increase pepper spray, Taser use, 2011) and intense interest from
other law enforcement agencies.
Ok so far
Officers have been trained under this new philosophy since August of
2011 with no serious repercussions. $73,000 worth of Tasers and
related equipment were ordered to equip all sworn and correctional
personnel. 16 hour Taser operator certification courses are being
rescheduled regularly. We anticipate that it will take about one
year to train all officers. I believe all of this was made possible
because of an emergency meeting with a chief that went well as a
result of an ongoing commitment to evidence based training
practices. I encourage other agencies dealing with similar force
related issues to begin closely analyzing their force applications
in the field along with internal injury data. Without regular
evaluation it is all too easy for force-related training programs to
drift into ineffective, high-risk, field irrelevant techniques.
Bibliography
60 Minutes. (2011, November 13). Taser: An officer's weapon of
choice. Retrieved February 11, 2012, from CBSNews.com:
http://www.cbsnews.com/video/watch/?id=7388128n
Alpert, G. P., Smith, M. R., Kaminski, R. J., Fridell, L. A.,
MacDonald, J., & Kubu, B. (2011, May). NIJ Research in Brief: Police
Use of Force, Tasers and Other Less-Lethal Weapons. Retrieved
February 11, 2012, from National Criminal Justice Refence Service:
https://www.ncjrs.gov/pdffiles1/nij/232215.pdf
National Institute of Justice United States. (2011, May). NIJ
Special Report: Study of Deaths Following Electro Muscular
Disruption. Retrieved February 11, 2012, from National Criminal
Justice Reference Service:
https://www.ncjrs.gov/pdffiles1/nij/233432.pdf
Pinizzotto, A. J., Davis, E. F., & Miller III, C. E.
(1997). In the Line of Fire: Violence Against Law Enforcement.
United States Department of Justice.
Pinizzotto, A. J., Davis, E. F., & Miller III, C. E.
(2006). Violent Encounters. U.S. Department of Justice.
The Associated Press. (2011, September 23). Police urged to increase
pepper spray, Taser use. Retrieved February 11, 2012, from The
Topeka Captitol-Journal cjonline.com:
http://cjonline.com/news/state/2011-09-23/police-urged-increase-pepper-spray-taser-use
Uniform Crime Reports Section - FBI. (1992). Killed in the Line of
Duty. U.S. Department of Justice.
About the author
Lt. Josh Kyle was the Riley County Police Department’s full time
training officer from 2007 thru 2011. He is currently the
department’s Public Information Officer and continues to teach
police related courses across Kansas and North America. He can be
reached at jkyle@rileycountypolice.org.


The Cooper Institute
DALLAS – Cancer is the second leading cause of death among U.S. men.
While tobacco use and poor diet remain the largest contributors to
cancer mortality, there is growing evidence that obesity and low
levels of cardiorespiratory fitness may contribute to cancer
mortality as well. A new study from The Cooper Institute published
January 15, 2008, in Obesity, reports on the relation between
cardiorespiratory fitness levels, different measures of body fatness
and cancer mortality in men.
Lead researcher and Director of Professional Education Stephen
Farrell, Ph.D., studied 38,410 men who completed a comprehensive
baseline physical examination at Cooper Clinic in Dallas. “This
study shows that sedentary individuals of all body fatness levels
should strive to become at least moderately fit in order to decrease
their risk of cancer mortality,” said Farrell.
Results showed a strong and direct relationship between all measures
of body fatness and cancer mortality. Leaner men had significantly
lower rates of cancer mortality than fatter men, regardless of the
method used to assess body fatness. A strong inverse relationship
between cardiorespiratory fitness level and cancer mortality was
also observed, showing lower fit men had significantly greater rates
of cancer mortality than higher fit men.
The examination included a maximal treadmill exercise test, which
provides an objective measure of cardiorespiratory fitness level. A
unique feature of the study was that different measures of body
fatness including body mass index (BMI), percent body fat, and waist
circumference were also performed. The men were followed for an
average period of 17.2 years, during which 1,037 cancer deaths
occurred.
Another unique feature of the study was an examination of the cancer
mortality rates between fit and unfit men within various categories
of the different measures of adiposity or fat levels. Using the
three official categories for BMI (normal weight, overweight,
obese), fit men in each category had significantly lower death rates
from cancer than unfit men. Using the two official categories for
waist circumference (obese and non-obese), fit men in each category
had significantly lower death rates from cancer than unfit men.
Similarly, using two categories for percent body fat (obese and
non-obese), fit men in each category also had significantly lower
death rates from cancer than unfit men.
Farrell added, “These data suggest that attaining a moderate to high
level of cardiorespiratory fitness may decrease some of the cancer
mortality risks associated with increased adiposity.”
About The Cooper Institute
Founded in 1970 but Kenneth Cooper, M.D., M.P.H., The Cooper
Institute is a 501(c)(3) nonprofit research and education facility
dedicated to preventive medicine research and education. The
Institute’s research is often sited and has affected public health
policy. The Cooper Institute is also committed to educating and
certifying health and fitness professionals by offering over 20
courses in Dallas or At Your Site and numerous fitness tools
including books and DVDs. The Cooper Institute Personal Trainer
Certification Exam (CI-CPT) is accredited by the National Commission
for Certifying Agencies (NCCA).


By
John Reid & Associates
If the agents involved in the recent Colombia incident are
interrogated, should the investigators tell them they have
evidence that they don't really have? It depends on a number
of considerations.
Earlier this year a case was reported in which a detective
doctored a crime lab report to use as a prop during an
interrogation. While the suspect did not confess, the
detective's tactics spurred legal questions regarding the
use of deception during an interrogation. The legal twist
was that even though the report used as an interrogation
prop was manufactured by the investigator, it was based on
factual verbal information provided by the crime lab. In
other words, the manufactured evidence contained truthful
information that incriminated the suspect but the report was
not a bona fide report from the crime lab.
Legal Considerations
The legal test for deceptive practices during an
interrogation has remain unchanged for more than 40 years.
The use of deception during an interrogation must be
considered within the totality of circumstances when
deciding the admissibility of a confession.2 Deception that
shocks the conscience of the court or community will
generally result in a suppressed confession. An example of
deception that "shocks the conscience" is lying to the
suspect about the possible consequences he faces, e.g.,
telling a homicide suspect that the legislature just dropped
first degree murder to a misdemeanor. Similarly, an
investigator who elicits a confession after falsely telling
the suspect that he is his court appointed public defender
has "shocked the conscience".
A second legal guideline regulating deceptive practices,
stemming from a 1989 case, makes a distinction between
manufacturing evidence against the suspect (which is not
permissible) and false verbal assertions (which generally
are permissible). 3 In that case the investigator
manufactured a fictitious crime lab report indicating that
the suspect's DNA was found during an autopsy of the victim.
After reading the "crime lab report" the suspect confessed.
The suspect's confession was later suppressed at trial. If
the investigator had falsely told the suspect that his DNA
was found during the victim's autopsy this would have been
permissible - but the investigator went too far by
manufacturing the lab report. Other than these exceptions,
there are many decisions upholding the use of verbal
deception during an interrogation.
There is no per se legal restriction against the use of
"props" during an interrogation. However, the prop must
truly be a mere visual aid such as a blank DVD where the
suspect is falsely told that it is the surveillance video
showing the suspect removing property from a building. To
determine whether a prop crosses the line of being improper,
ask the following question: "Could an analysis of the
purported evidence incriminate the suspect?" If the answer
is "yes" the prop should not be used. In the DVD example,
even if the DVD was labeled "Surveillance Video, May 12,
2012" anyone who played the DVD would realize that there was
absolutely nothing on it that would incriminate the suspect.
Procedural Considerations
Most investigators have experienced some success with
deceptive practices during an interrogation. For example,
the investigator may produce a file containing a number of
blank pages. As the investigator thumbs through the pages in
the file he states, "This is a report from an eye-witness
who saw you outside the building that night; this is a
report indicating your fingerprints were found inside the
building; this report shows that you made a large cash
purchase two days after you went into that apartment
building." A guilty person who believes that the
investigator, in fact, has all of this incriminating
evidence is more likely to tell the truth.
On the other hand, consider the investigator who falsely
tells a suspect, "We found your fingerprint inside that
house." Unbeknownst to the investigator, the suspect wore
gloves during the burglary that he committed. Obviously,
under this circumstance the deceptive tactic completely
backfires. The investigator will lose credibility, the
suspect will become more confident in his ability to lie and
the interrogation will deteriorate very quickly.
Suffice it to say, lying to a suspect about having
incriminating evidence is a risky interrogation tactic. To
reduce this risk the investigator who anticipates the
possibility of mentioning fictitious evidence during the
interrogation may first test the fictitious evidence during
the interview by asking a bait question.
Consider the investigator who is contemplating making a
false statement during the interrogation concerning an
eye-witness who saw the suspect at the scene of the crime.
During the interview the investigator may ask the following
bait question, "Is there any reason a witness, who was
walking their dog down Washington street that night, would
tell us that they saw you leave the apartment complex around
7:00?"
If the suspect offers an emphatic denial to this bait
question it would be an indication to the investigator that
he should not mention a fictitious eye-witness during the
interrogation. On the other hand, if the suspect offered a
hesitant or qualified response to this bait question, the
investigator should have confidence in mentioning an
eye-witness during the interrogation. The following are
other procedural considerations relating to deceptive
statements during an interrogation:
-
Consider
deception as a last resort effort to overcome stubborn,
weak denials typically offered by a guilty suspect.
-
Do not lie to a suspect who claims not to remember his
actions at the time of the crime.
There are reported cases of internalized false
confessions where innocent suspects claim that they were
convinced by the investigator that they must have
committed the crime, even though the suspect had no
initial recollection of committing the crime. Obviously,
the use of deception by the investigator could increase
the likelihood of this occurrence.
-
Do not use false evidence to threaten inevitable
consequences.
A number of previous web tips have addressed the dangers
of convincing an innocent suspect that he or she will
suffer negative consequences regardless of whether the
suspect acknowledges guilt. When this tactic is
reinforced with false claims that the investigator has
evidence implicating the suspect in the crime, a false
confession is a real possibility.
Miscellaneous Considerations
Some private companies have established internal policies
that prohibit corporate investigators from making false
statements during an interview or interrogation of an
employee. The basis for this policy is generally based on
corporate ethical considerations as opposed to legal
requirements. Especially when a corporate investigation
centers around administrative acts of wrong-doing, the use
of deceptive practices may fall outside of the realm of
acceptable standards of practice and open the employer to
possible civil liability.
Police officers who work in small communities often arrest
and re-arrest the same suspects, or relatives of that
suspect on a regular basis. In a tight-knit community the
officer's reputation will often dictate his success in
developing informants and eliciting confessions from
suspects. If the officer establishes a reputation of being a
straight shooter and honest he is likely to be successful.
On the other hand, if the officer has a reputation of lying
to suspects and not being trustworthy, his ability to solve
cases through gathering street information or by
interrogating suspects is greatly hindered. Under this
circumstance, the investigator will be more successful by
establishing a reputation of being truthful.
The same advise applies to the corporate investigator who
will quickly establish a reputation of either being credible
or someone not to trust. It must be remembered that both
innocent and guilty suspects will not cooperate with an
investigator they do not trust; the one case that might be
solved by making deceptive statements during an
interrogation could result in the failure to resolve many
future cases.
Finally, investigators who electronically record
interrogations should consider their ability to explain
their use of deception practices to a jury. The defense, of
course, will argue that the recorded deception somehow
renders the defendant's confession as untrustworthy. A
competent prosecutor should be able to address this issue by
educating the jury with respect to the law and emphasizing
that the confession is corroborated with information only
the guilty person could have provided.
Conclusion
Deceptive practices are prevalent within society and largely
considered an acceptable part of doing business or
preserving social relationships. When a store asks a
customer to register for a free birthday gift they don't
want to send the customer a gift - they want to find out how
old the customer is so they can market products appropriate
to someone that age. We have all been served a meal that was
less than appetizing and yet, deceptively, we would finish
our portion, compliment the chef and leave a generous tip.
These examples involve everyday practices of law abiding
citizens. What about when dealing with criminal suspects?
Certainly courts and society recognize that investigators
often need to resort to deceptive practices in an effort to
learn the truth from a criminal suspect. Indeed, the law
extends great latitude within the area of making false
statements to a criminal suspect.
However, as addressed in this article, just because lying to
a suspect is accepted by the courts and will generally not
cause an innocent person to confess, there are other
considerations that may cause an investigator to avoid
making false statements to a suspect. These involve
circumstances where the investigator's deceptive conduct may
negatively affect the investigator's (or employer's) ability
to solve the crimes, as well as affect their reputation.
1 Reported in "Austin Police Use of Doctored DNA Report
in Interrogation Raises Legal Questions," Statesman.com,
Jan. 30, 2012
2Frazier v. Cupp 394 U.S. 731 (1969)
3 Cayward v. Fl 552 So 2nd 971 (1989)
Credit and Permission Statement: This Investigator Tip was
developed by John E. Reid and Associates Inc. Permission is
hereby granted to those who wish to share or copy the
article. For additional 'tips' visit
www.reid.com;
select 'Educational Information' and 'Investigator Tip'.
Inquiries regarding Investigator Tips should be directed to
Janet Finnerty
johnreid@htc.net.
For more information regarding Reid seminars and training
products, contact John E. Reid and Associates, Inc. at
800-255-5747 or
www.reid.com.


Val Van Brocklin
The bad news.
Not too long ago I was asked to do a training titled
Leading During Difficult Times.
I asked my contact person what she thought the top 3
challenges or concerns of those attending were.
I heard what I’d been hearing across the nation:
·
Budget cuts
·
Hiring freezes
·
Forced furloughs
·
All resulting in chronic
staffing problems which result in a whole other list of problems
I murmured commiseration and summarized,
“You mean – doing more with
less.”
She replied, “Haven’t you
heard? It’s now ‘Doing everything with nothing?’”
Clearly
I was behind the challenge curve of the times, which might best be
summed up with a 2010 news article describing Arizona police
officers laying one of their own to rest.
"Lincoln two, Lincoln two. Last call for Lieutenant Shuhandler, last
call for Lieutenant Shuhandler. Rest in peace, sir. We've got it
from here."
Read more:
http://www.azcentral.com/community/gilbert/articles/2010/02/03/20100203gr-slain-officer-funeral-gilbert-ON-02.html#ixzz1eonqRl4M
As they
remembered Eric Shuhandler in Gilbert, Arizona, officers from nearby
Phoenix faced furloughs and layoffs.
http://www.azcentral.com/members/Blog/EJMontini/72939/sort_A/Offset20
Outsiders might wonder what kind of person puts his life on the line
when he knows he might get laid off the next week. You, dear
readers, know what kind. You need only look in the mirror.
Still, law
enforcement leaders may be wondering how to lead and inspire
officers and staff during these particularly tough times. Times that
– beyond the accepted dangers of the work -- are demanding people do
everything with nothing. In some cash-strapped cities employees are
assuming dual jobs – like the Buckeye, Arizona fire fighters who are
also managing a municipal cemetery.
http://www.azcentral.com/arizonarepublic/local/articles/2011/11/26/20111126phoenix-area-city-employees-take-dual-roles.html
The good news.
Where’s the
good news in people being asked to do everything with nothing?
Clearly, it calls for heroic efforts. The good news is that money
isn’t what inspires people to accomplish the heroic.
We’ve known this for over 50 years. Frederick Herzberg is regarded
as one of the great original thinkers in management and motivational
theory. His 1968 publication
"One More Time, How Do You Motivate Employees?" was the most
requested article from the Harvard Business Review.
In his seminal book The
Motivation to Work, Herzberg’s research determined that once
people feel they are fairly compensated, the promise of more money
doesn’t inspire them to extraordinary effort
The
Harvard Business Review is telling America’s business leaders,
“People do work for money … but they
work even more for meaning in their lives.”
http://maaw.info/ArticleSummaries/ArtSumPfeffer98.htm
In Beyond Manipulating and
Motivating to Leading and Inspiring,
http://www.imclemmer.com/beyond-manipulating-and-motivating-to-leading-and-inspiring.php,
Jim Clemmer continues with Herzberg’s work and concludes that what
people want from their jobs are to:
·
Take pride in their work
·
Be part of a winning team
·
Work for an organization
they believe in
These are all motivational factors that leadership can and should
provide. It takes no budget line item.
It’s people who perform the mission.
At a minimum, leaders must accomplish the mission. It’s people –
officers and staff – who perform the mission. During these
particularly trying times, leaders must take extra special care of
their people.
There is no more meaningful work than protecting and serving the
people in our communities. Law enforcement leaders can remind
officers and staff of this and thank them for having chosen such a
noble profession.
While leaders may not be able to get more money, they can solicit
thanks from the community -- personal, heartfelt, genuine thanks --
from civic groups, public schools, community organizations and
businesses. From rubber wristbands that say “Thank You Blue.
24-7-365”
http://www.thankyoublue.org/ to simple thank you cards,
an email, a Facebook posting or phone call – police leaders need to
rally the community to express their appreciation for officers and
department staff.
This may be difficult for leaders who are used to doing thankless
work and not accustomed to drawing attention to themselves. Do it
for your people – it’s about them, not you. In his article
Mastering the ABCs of
Organizations, John Throop cites a study of Gen X workers that
determined their top work motivator was
full appreciation for work
done.
http://www.jimclemmer.com/beyond-manipulating-and-motivating-to-leading-and-inspiring.ph
Make the bosses prioritize.
Doing everything doesn’t
mean there aren’t priorities. Where ever you are in the chain of
command, make your boss prioritize.
If you’re the Chief, make the Mayor or City Council prioritize. If
you’re a patrol sergeant, make the Lieutenant prioritize. If you’re
the patrol officer, make your Sergeant prioritize.
First, do your homework. Know what work is extraneous, how many
goals are too many and what you think needs to be focused on.
http://www.futurevisions.org/crr_red_workload.htm
Explain the projects or work you have, along with time estimates for
each – be realistic. Then ask your boss to prioritize what she wants
done. The boss may not have a good grasp of the demands on your time
but feel she can’t admit that.
http://www.michaelpage.com/content/40-how-to-handle-your-manager.html
Describing your
job requirements, asking your boss about her priorities and
enlisting her to help you prioritize her demands will at least have
you sharing expectations.
Agree that all your boss’ priorities are important but make her rank
order them. Agree that you can’t do them all at once and that you
will focus on the first 3 to 5 (be realistic). Set a time to
re-visit her priorities, discuss progress, and re-evaluate focus.
Acknowledge what it will take.
Don’t try and candy coat the circumstances. This is not the time to
tell your officers and staff to look on the bright side or try and
find a silver lining. Tell them you know they are being asked to do
everything with nothing, acknowledge that it will take heroic
efforts on their part, and then tell them how grateful you are to
work with heroes.
Your job as a law enforcement leader is to give them the vision of a
winning team that is facing especially difficult times
together. Don’t try and
minimize the challenge – make it heroic. People fight with you when
they care about the battle. Asking people for small things makes
them feel small. George Orwell said it well,
“The high sentiments always win in the end, the leaders who offer
blood, toil, tears, and sweat always get more out of their followers
than those who offer safety and a good time. When it comes to the
pinch, human beings are heroic.”
Make it personal.
In his book Muddy Boots
Leadership, Maj. John Chapman, USA (Ret.)
writes,
"Five minutes checking on the guards in a freezing rain at midnight
is worth a year of payday speeches.
As a leader, your personal
care and appreciation can have a tremendous impact. According to
Chapman,
“The worse the weather, the later the hour, the darker the night,
the more important it is to get out to see and be seen.”
Be forewarned, if you are going to expect heroic efforts on the part
of your officers and staff, you better be prepared to lead by
personal example. This, too, from
Muddy Boots Leadership
"It was late Friday night. The platoon had been breaking down tank
track and replacing track shoes for hours. The soldiers were beyond
exhaustion. They were beyond intimidation. They quit working and sat
down, waiting for the inevitable ass-chewing.
The platoon sergeant had worked just as hard and long as they had.
He was every bit as tired, and many years older. He approached the
sullen group and said... nothing.
He walked past them as if they were invisible. He slowly bent down,
picked up the tools and began to break down track alone.
For several minutes the soldiers watched him sweat and grunt.
Slowly, one by one, they each stood up and resumed work. Not a word
was said, not then, not ever."
Difficult times calls for leaders who can inspire people to achieve
what they themselves didn’t believe they were capable of. As Chapman
notes,
“Effective leadership is motivating people to give 10% more effort
than they believe they have, to achieve goals they think they
can’t.”
Of course when your people give that extra effort, and achieve what
they didn’t know themselves capable of, be sure you personally
recognize and appreciate their accomplishments. Celebrate them as a
winning team. Watch their confidence to face new challenges grow.
Described by Calibre Press as "the
indisputable master of enter-train-ment,
Val Van Brocklin is an international law enforcement speaker,
trainer and author. She combines her dynamic presentation style with
years of experience as a state and federal prosecutor, where her
trial work received national media attention on ABC's Primetime
Live, the Discovery Channel's Justice Files, in USA Today,
The National Enquirer and Redbook. In
addition to her personal appearances, Val appears on television,
radio, and the internet. She’s a regular contributor to
www.officer.com and
www.lawofficer.com and
has been published in Police Chief, The RCMP’s Gazette, Integrity
Talk, and other magazines and books. When she's not working, Val can
be found flying her airplane with a shotgun, a fly rod, her
retriever and high aspirations.
Feel free to visit her web
site at www.valvanbrocklin.com.
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